TECHNICAL SUPPORT

Installs TSP100 Thermal Printer on Win 8

To install your TSP 100 on a PC running on Windows 8, please follow the written directions below.

Contents:

  • Printer Drivers
  • Part 1: Connect your printer to your PC
  • Part 2: Load paper
  • Part 3: Feed test
  • Part 4: Install the driver
  • Part 5: Change the printer settings
  • Part 6: Change the Firefox browser settings -- IMPORTANT
  • Part 7: Print a test receipt
  • Contacting the manufacturer
  • How can I tell if I have a 64- or 32-bit OS?

Printer Drivers

To install your drivers, please follow the instructions below:

  1. Click this to download the zip file that contains the drivers to your PC.
  2. Extract the zipped file somewhere on your PC that you will be able to reference back to in the next step.
  3. Double click on the Autorun.exe file that is located in the extracted folder.
  4. Follow the prompts as explained in the Install Drivers step above (Part 4).

Part 1: Connect your printer to your PC

You'll need administrator access on your computer to complete this installation. If your system prompts you to log in as the administrator when you already are, then click here to learn how to resolve this issue.

  1. Power off the PC and printer. If you're using the TSP 100 Eco, then simply unplug the printer to power off.
  2. Locate the printer's power cord (it comes in two pieces). It can be found in a small white box with the Star Micronics logo on it.
  3. Locate the USB cable that connects the receipt printer to the PC. It will be in a plastic bag and has a Tripp-Lite logo on it.
  4. Plug the power cord into the back of the printer and connect it to a power source.
  5. Connect the square end of the USB cable into the printer.
  6. Connect the rectangular, slimmer end of the USB cord to your PC.

Part 2: Load paper

One starter roll of 80 mm (3-1/8 inch) Thermal Receipt paper is sent with your printer. When the paper runs low, your printer's red error light will begin to flash. 

80 mm Thermal receipt paper can be purchased at most office supply stores and online.

To load more paper:

  1. Press the open lever on the cover of the printer.
  2. Gently push the roll into place until it is touching the lower black button. If the lower button is not depressed by the paper roll, the error light will flash.
  3. Caution! The paper gauges are fragile. If they become detached, then you'll need to take the printer apart in order to reattach the gauges.
  4. Do not try to feed the paper through the front rollers on the cover. The correct way to load the paper is to make sure the paper comes out from underneath the roll as if you were loading a roll of toilet paper under instead of over. Pull the paper feed out of the printer.
  5. With the paper feed hanging out the front of the printer, close the cover by pushing it down onto the paper until it clicks.
  6. Turn the printer on.

Part 3: Feed test

TSP 100 (143)

  1. Turn the printer off.
  2. Hold down the "Feed" button on the front of the printer.
  3. With the "Feed" button held down, turn the printer on.
  4. Release the feed button as the printer begins printing a receipt with its settings.
  5. If a receipt with settings was printed, then your printer is working correctly!

TSP 100 (143) Eco

  1. Unplug the printer from the USB port.
  2. Hold down the "Feed" button on the front of the printer.
  3. With the "Feed" button held down, plug the printer into the USB port.
  4. Release the "Feed" button as the printer begins printing a receipt with its settings.
  5. If a receipt with settings was printed, then your printer is working correctly!

Part 4: Install the driver

  1. Connect the printer to the PC and turn the printer power on. The TSP 100 Eco will power on automatically.
  2. Insert the CD that came with the printer -- Windows 7 will automatically put the printer in an unspecified section in "Devices and Printers."
  3. Follow the autorun prompts to install => Run Autorun.exe. When you see the SmartScreen message below, click "More info."


 Choose "Run anyway."

 

If you have a security program in place, then please select "Yes" when it asks if you would like to allow this program to make changes to your computer.

Once you see the first screen of the InstallShield Wizard come up, select "Next" to begin installation.


Enter a "User Name" and an "Organization," if necessary.


Select "Typical" Installation and then select "Next."


Once you've selected "Next," you'll need to select "Install."


Now click "Finish."


 

Part 5: Change the printer settings

Once the wizard is complete, you can connect the printer to the computer and to the wall. The window below should display:


As soon as the printer detects the drivers, the following window will display:


Next, you'll have to make sure that the printer's settings are correct and set it as the default printer. You can do this by going into the "Devices and Printers" section of your computer: Hover your mouse over the top right corner of your screen, then click on the "Settings" icon. 


Choose "Control Panel" from the "Settings" menu, then click on "View Devices and Printers." Still not sure where the control panel is? Click here to find out. 


Right-click on the "TSP 100 (143)" and select "Set as default printer."


You'll see a green checkmark next to the TSP 143 to show that it is now the default printer.

To change the printer settings, right-click on the printer icon and select "Printing Preferences."


On the "Layout" tab make sure that "Portrait" is selected. On the "Paper/Quality" tab ensure that the paper source is set to "Automatically Select," then click "Advanced..."


From the "Advanced" section, change the paper size to "72mm x Receipt," then click "OK" and "OK" again.


Once you're on the "Printers and Devices" screen again, right-click on the TSP 100 (143) icon and select "Printer Properties."


On the "Ports" tab, make sure "Enable bidirectional support" is checked.


On the "Advanced" tab, change the radio button to "Print directly to the printer."


On the "Device Settings" tab, change "FRICTION" to be "72mm x Receipt;" "Page Cut Type" to "Partial Cut;" "Peripheral Unit Type" to "Cash Drawer;" "Peripheral Unit 1" to "Document Top;" and "Cash Drawer 1 - Pulse Width" to "200 milliseconds." Click "Apply," then choose the "General" tab.


On the "General" tab, print a test page to ensure that the printer is working properly.


Part 6: Change the Firefox browser settings (Highly Recommended)

Open your Mozilla Firefox browser window.

  1. Click on "Tools" at the top left to expand the Tools Menu. Select "Options" from the menu.
  2. At the top of the "Options" box, click the "Content" icon.
  3. Un-check the option "Block pop-up windows."
  4. Click "OK."
  5. Click on File at the top left and select "Page Setup" from the drop-down menu.
  6. Click on the "Margins & Header/Footer" tab.
  7. Change the Left, Right, Top and Bottom margins to "0.00."
  8. Make sure that there aren't any characters in the header and footer fields (Blank).
  9. Click "OK."

Note: Other browsers, we’re not highly recommended at this time.

Part 7: Print a test receipt

  1. Go to your firefox browser.
  2. Make a sale and click Save Print Receipt.
  3. Depending on your General Setup & Options settings, a Print Dialogue Box may open as well. If it does not, select File => Print from the receipt preview window.
  4. Click "Print."
  5. Remember to void the sale once you finish testing.

Contacting the manufacturer

Please use the information below to contact this product's manufacturer (Star Micronics) with questions or concerns on the warranty for the hardware. Before calling, please locate the serial/part number. This should be listed somewhere on the hardware device.

Star Micronics Customer Support:

·                     Phone: 800-782-7636800-782-7636

·                     Web: http://www.starmicronics.com/Supports/SupportMain.aspx

How can I tell if I have a 64- or 32-bit OS?

1.                  On your PC, follow this menu path: Control Panel => System

2.                  Look for the word x86 or x64 in that window.

If it says x86 (referring to a type or processor) then your pc is 32-bit. If it says x64 then it's 64-bit

Click here for the 32-bit installation instructions.


If you want to setup a Text Message, Your Promotion, and Logo Image, then See this video (Click HERE)